Pre-Order Policy

COVID-19 UPDATE as of March 24th 2020: 
Due to the outbreak of the novel Coronavirus, we have had to make changes to our Pre-Order policy. The original 3 week period has been extended to 5 weeks at most for processing the item, the shipping duration is additional. Please also note as of March 20th 2020, our shipping carrier Canada Post, is no longer offering guaranteed shipping durations due to restrictions being imposed within Canada as well as Internationally. As soon as COVID-19 restrictions decrease, we will go back to our original Pre-order policy. 
Some orders can be dispatched before the 5 weeks mark or after. If multiple pre-order items are purchased, we can only dispatch your order once we have all the items on hand, therefore, your order could be delayed for this reason. If there is no status provided in a reasonable amount of time, please contact us at with your order number stated clearly, we will look into the status and update you. Please allow 24-48 hours to receive a response from us via e-mail. Due to any reason, if we are unable to fulfill your pre-order, we hold right to cancel and issue a refund.